Securus Technologies is willing to clear out the air between them and their competitor; Global Tel Link (GTL). They want to have an independent judge compare the two companies in terms of level of technology, security and sophistication of the telephone calling platform, efficiency in the capital and expense and customer service among other metrics. This was following the claims by GTL that their technology is comparable to that of Securus.
Securus Technologies is a Dallas based provider of technology to foster detainee communication, government information management solution and parolee tracking. The company aims at ensuring that its clients receive the most efficient technology for biometric analysis, information management, emergency response, inmate self-service and monitoring software. In the last 4 years the company has invested over $700 million. Richard Smith, the Chief Executive Officer at Securus, feels that this huge investment puts Securus at a better position with the customers as compared to any other competitors in the same industry including GTL.
One way through which Securus has enhanced its services is through acquisition of companies. For instance their acquisition of JPay in 2015. JPay introduced electronic payments, email and apps for entertainment and education in correction facilities. Securus has also its own 220 seat domestic call center ran by its employees who are trained as per the Better Business Bureau (BBB) standards. Thi ensures the embracing of honesty, transparency, responsiveness and privacy among other BBB values. For their great customer services, Securus received an A+ rating from BBB. This is unlike GTL which outsources most of its customer service. Additionally, Securus has the largest Voice Over Internet Protocol (VOIP) calling platform for corrections in the world. The platform is of very high quality and provides software upgrades to customers in a faster and efficient way but at a lower cost. With these aspects and others, Securus tops the list of companies offering technology in corrections.